After a busy couple of days in Albuquerque, we're back on the road again, must be a song in there somewhere:) We cheaped out and had our coach just washed, while Karen had hers washed and waxed, and man they both look good for a change! But of course, Murphy has to raise his head because it looks like both Karen, and Jan and I will be driving through rain showers today, us on our way to Georgetown, TX, and Karen on her way back to Louisville. So much for our beautiful clean coaches.
Her initial fiasco at Rocky Mountain Cummins in Albuquerque went from bad to worse, and barely ended up on the positive side. After taking care of her oil leak and cleaning things up after leaving the oil cap off, it was discovered she had a coolant leak as well, from a bad coolant reservoir. She was told by the service manager the part was ordered on Tues for a Wed delivery, BUT he never ordered the part at all! Then after much back and forth including with the general manager the part was finally ordered on Wed for a Thur am delivery. She was supposed to have the part installed Thursday so she could still leave right after. She never ended up getting out of Cummins until after 2 pm so only got to Tucumcari yesterday. I will say this, I would under no circumstance except an emergency go to Rocky Mountain Cummins in Albuquerque! Even after all the assurances from the general manager on down, she still had to wait over an hour after the part arrived to have anyone even move her coach inside to be worked on!
We are on our way to visit with Larry and Mary Ellen and to see their new house. It was under construction when we went through in the spring and is all done and moved into now. Looking forward to seeing our good friends!
2 comments:
My experience at Cat stores, watching coaches come in and out for service is like this. They would rather work on a piece of yellow iron and or a heavy truck since those customers have something they need to do, like dig a hole or haul some freight. As important as your coach and your schedule is to you, it is rarely important to them. Most of them are O.K., but quite a few view the RV crowd as a pariah they are forced to deal with.
I absolutely agree with you except for one thing. About 10 years ago or so Cummins decided to jump into the RV service and repair business, and started Coach Care at most of their Cummins Service Centers, but not all. This one in Albuquerque is one of those. They advertise in all the RV magazines and on a lot of the on line forums, so..............they owe something to the RV crowd. And the way they treated Karen even if they were just a Cummins engine shop is inexcusable!
JMHO
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